Sportility

Refund Policy

Refund Policy

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Returns
Please reference our Terms of Service.

Change of Mind
Unfortunately as all Sportility products are custom made to order, no refunds will be given for change of mind.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sportility.co.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@sportility.co and send your item to: 2/24-26 Falcon Street, Crows Nest Sydney New South Wales AU 2065.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Delivery Timings
Whilst Sportility will always strive to achieve delivery of goods within a reasonable timeframe, we are unable to guarantee delivery within an exact specified time frame due to unforeseen factors outside of our control. This includes but is not limited to freight, customs, border protection, logistics, manufacturing, international payment delays, public & bank holidays (both local and international). No refunds will be offered for delays in delivery outside of our control. Delivery timeframes are calculated from date of receipt of 100% payment, order data (personalised names, numbers and sizes) and final artwork approval.

Shipping
To return your product, you should mail your product to: 2/24-26 Falcon Street, Crows Nest Sydney New South Wales AU 2065.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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